Promenade EarndWe are here to help.
Have a question about Promenade Earnd or your account? Our support team is glad to help. Get in touch and we will reply as quickly as we can.
Before you write
Most questions are already answered on the site, and checking first is usually quicker than waiting for a reply.
- Frequently asked. — costs, withdrawals, verification and minimums.
- How it works. — what happens after you register, step by step.
- Pricing — what is free and where a cost can appear.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions are answered faster in a two-minute call than in four messages.
Outside working hours
Messages sent in the evening or at weekends are queued and answered first thing the next working day, in the order they arrived.
Details worth including
Your registered email address and the approximate date of whatever you are asking about are enough for us to find your account. Never send a password, a full card number or a one-time code — no member of our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you do not recognise is escalated immediately, rather than joining the normal queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier to explain out loud | Support hours: Mon–Fri, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |